CartEdge is committed to providing you with high-quality outdoor and travel products. If you are not completely satisfied with your purchase, our Return and Refund Policy is designed to make the process as straightforward as possible. Please read the following details carefully.Return Process To initiate a return, please email us at [email protected] within 30 days of receiving your order. Include your order number and reason for the return in your email. Our customer service team will respond promptly with further instructions.Conditions for Returns Items must be returned in their original condition, unused, and with all tags and packaging intact. We reserve the right to refuse returns that do not meet these criteria.Return Shipping Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. CartEdge is not responsible for items lost or damaged during return shipping.Refund Process Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a few days for the transaction to appear on your statement.Exchanges Currently, we do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.Non-Returnable Items Certain items may be non-returnable, including: – Gift cards – Personalized items – Downloadable software productsContact Us If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us at [email protected]. We are here to help and ensure your shopping experience is satisfactory.
